Privacy Policy
This privacy policy only relates to personal data collected by Pinnacle Prosthetics Ltd (‘Pinnacle Prosthetics’) or via the Pinnacle Prosthetics website (www.PinnacleProsthetics.co.uk). Any personal data collected by Pinnacle Prosthetics is used in accordance with data protection legislation, as we understand, respect and value the privacy of our clients and everyone who visits this website.
Information About Us
Our Site is owned and operated by Pinnacle Prosthetics, a limited company registered in England & Wales under company number 08970514.
Registered address: Pinnacle Prosthetics Limited, Old Nail Works, Brick Street, Sedgley, Dudley, DY3 1NT.
What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Personal Information We Collect and How
We may collect, use, store and transfer different kinds of personal data and non-personal data about you including but not limited to:
Name
Company name
Company Address
Telephone number and/or email address
Date of birth
Appliance ordered
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
We use different methods to collect data from and about you including through:
Direct interactions- You may give us your Identity and Contact by corresponding with us by post, phone, email or otherwise.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties including analytics providers such as Google based outside the EU.
Use of Your Information
We collect information about you to facilitate our services, manage your account and, if you agree, to email you about other products, newsletters and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. Pinnacle Prosthetics will not share your information for marketing purposes with companies outside of our company. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Retention Period
The retention period for special data in laboratory prescription/statements is a minimum of 10 years and maybe longer in order to meet our legal requirements. Your personal data is kept private and confidential and stored securely until a time it is no longer required or has no use with our services, which at that point we will delete your information.
Your Legal Rights
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold..
Object to processing of your personal data.
Request restriction (i.e prevention) of processing your personal data.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
If you wish to exercise any of the rights set out above, please contact us.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
In the event that we sell any or all of our business.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. Organisations we may link to from our site may also use cookies, over which we have no control. Users should be aware that if they provide personal data to other companies, the privacy polices of those companies determine the uses to which that information is put and Pinnacle Prosthetics privacy policy will no longer apply
Contact
If you have any comments, questions or complaints about this privacy policy or our treatment of your personal information, please write to us by email by using the online system on our contact us page or by post to: Pinnacle Prosthetics Limited, Old Nail Works, Brick Street, Sedgley, Dudley, DY3 1NT.
The data controller responsible in respect of the information collected on this website is Pinnacle Prosthetics Ltd.
Changes To This Privacy Policy
Pinnacle Prosthetics withholds the right to make changes to this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy was last updated on 30/11/2022.
